Shipping Timetable:

We do our best to accurately estimate when items will ship from our facility and when they will be delivered to their destination. Estimated shipping timeframes and shipping days are based on several factors, including your destination address, whether or not merchandise is in-stock or needs to be ordered, how quickly we can package the items for shipment and what type of shipping method you have selected.

If you opt for mail delivery of your tickets, please acknowledge that there is a $5.00 service charge for direct mailing and allow at least fourteen days after placing your order for your tickets to arrive. Tickets will NOT be shipped if purchased within fourteen days of the event. In this case, tickets will be available at Will Call at the presenting venue. If you purchase your tickets online through www.charlestonjazz.com and do not receive your tickets within forty-eight hours of the event, please contact us at 843.641.0011. Vendini.com will only ship tickets via Federal Express or US Postal Service to the billing address of the charge card holder. Occasionally, when Vendini.com receives incorrect billing or credit card account information for a ticket purchase, the processing and delivery may be delayed.

Privacy Contact Information

If you have any questions or concerns regarding Charleston Jazz’s privacy policy, refund and exchange policy or shipping timetable, please contact jazz@charlestonjazz.com or call (843) 641-0011.