Charleston Jazz understands that your right to privacy is very important. We have created this privacy statement in order to explain how we gather and use personal information collected by our site, www.charlestonjazz.com. Note: The privacy policy set forth only concerns the practices of Charleston Jazz’s website. If you link to a different website at any time, it is important to review that site’s privacy policy.

Information You Provide To Charleston Jazz

Charleston Jazz’s forms require you to give us certain identifiable information such as your name, address, email address, and credit card number. Sometimes, we may need you to provide us with additional information, such as demographic information like your age or income level. This information will only be used to fulfill your specific request. This information will never be used for alternative purposes unless we have your approval. www.charlestonjazz.com does not collect any information about your computer hardware or software.

Financial Information

Any financial information that is given to Charleston Jazz will be used only in the processing and delivery of your ticket and/or merchandise. The information you provide will be used to verify the transaction and receive the money directly from your credit card company. Under NO circumstances will Charleston Jazz ever release any of your credit card information to a third party. Your personal financial information will be destroyed once your request has been processed and verified.

Collection Information

For your protection, all transactions are processed through Elavon InternetSecure. You will be transferred to a secure Internet connection when you push submit.


www.charlestonjazz.com may contain links to other websites of interest. However, we are not responsible for the content, privacy policies, or security of any other websites.


We want you to know that Charleston Jazz cares about your financial security. To protect our customers from unauthorized access, use, or disclosure, we use Secure Socket Layer (SSL) software that encrypts all of your information, including your credit card number, so that it cannot be read as the information travels over the Internet.

Shipping Timetable:

We do our best to accurately estimate when items will ship from our facility and when they will be delivered to their destination. Estimated shipping timeframes and shipping days are based on several factors, including your destination address, whether or not merchandise is in-stock or needs to be ordered, how quickly we can package the items for shipment and what type of shipping method you have selected. If you opt for mail delivery of your tickets, please acknowledge that there is a $5.00 service charge for direct mailing and allow at least fourteen days after placing your order for your tickets to arrive. Tickets will NOT be shipped if purchased within fourteen days of the event. In this case, tickets will be available at Will Call at the presenting venue. If you purchase your tickets online through www.charlestonjazz.com and do not receive your tickets within forty-eight hours of the event, please contact us at 843.641.0011.

Privacy Contact Information

If you have any questions or concerns regarding Charleston Jazz’s privacy policy, refund and exchange policy or shipping timetable, please contact jazz@charlestonjazz.com or call (843) 641-0011.